Returns & Exchanges
At Hourglass, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return window for products in their original condition. Whether you are seeking a different shade or a full refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all components are included, and affix the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing